What you need to know about the new age of experience

All companies want a great relationship with their customers. Honeyed words and good intentions will only get you so far before you actually have to deliver on those promises. The brands that deliver on these promises and put the customer first are the ones that earn the trust of their customers and crucially, they’re the ones that keep it too. 

Brands and their values are of paramount importance. As of 2020 it has been observed that consumers are more likely to start purchasing from a brand whose values line up with theirs. They are also more likely to stop if they disagree with brand values.

See how you can foster the best possible relationships with your customers, download the full report here.

Campaign News

What’s the answer to adland's regional divide?

Campaign's editorial team invites Nik Wheatley on to the podcast to discuss the impact of adland's London bubble, and how it can be popped.

Posted on 21 January 2025 | 6:00 am

Rogue founder Charlie Crompton departs

Crompton co-founded the production company in 1998.

Posted on 20 January 2025 | 5:25 pm

EY launches global film focusing on next generation

The campaign was created by Fink Different.

Posted on 20 January 2025 | 11:46 am

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Or if you’d like to have a good old conversation with a human being, feel free to get in touch with Andy McArthur on +44 (0) 208 267 8074;or email him at Andrew.McArthur@haymarket.com

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