From points to personalisation: the future of customer loyalty programmes

28 November

From points to personalisation: the future of customer loyalty programmes

According to YouGov, almost nine in 10 adults in the UK are members of loyalty programmes. But are brands making the most of this, especially when considering high-performing programmes boost annual revenues by 15-25%? The truth is, loyalty is changing and not enough programmes are performing effectively.

In partnership with IDHL, this Campaign expert report takes a deep dive into the future of loyalty programmes. From leveraging the power of AI-driven data to personalising loyalty experiences, it sets out how to offer smarter rewards for maximum benefits.