Feedback & Reviews

    
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    How consumers use reviews today
  
                              Consumer behaviour
                                            Feedback & Reviews
                                      Retail
              
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                      Consumers are switched on. They know how to shop around and are engaging with reviews more than ever before, to make vital purchasing decisions. That’s why Trustpilot conducted a research study to understand how online shoppers interact with reviews. They surveyed more than 1000 customers about the importance of reading, writing and trusting online reviews. 

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        Watch on-demand
                          
    Customer first - less fluff, more action
  
                              Feedback & Reviews
                                      Social media
                                      Strategy
                                            Customer experience
              
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                                            Marketers often talk about customer experience. Putting the customer first, building customer-centred strategies and providing rich experiences for consumers. But what we don’t often talk about is why so few brands are excelling in this area? Watch our no-nonsense debate featuring two industries who often face the brunt of consumer opinion and social chat.

Cass Gowing
    Global Social Media Manager, Allsaints
    
Jae Hopkins
    Marketing Director, Exodus Travels
    
Alan Duncan
    Marketing Director, Trustpilot
    
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    How data can solve your content marketing needs
  
                              Feedback & Reviews
                                      Big data
                                            Social media
                                      Content marketing
              
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                                            This webcast explores how marketers, when using the right tools and processes, can gather intelligent insights which inform how to effectively position future messages and campaigns.

Heidi  Myers
    Head of Marketing, EMEA, Meltwater
    
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              Watch
            
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        Watch on-demand
                          
    How to use online reviews to drive your business
  
                                    Feedback & Reviews
                                      Content marketing
                                      Social media
                                      Customer experience
              

                                            The social age has made it impossible for brands to avoid consumer opinion, whether good or bad. In this webcast, we reveal the results of our industry research and provide a comprehensive overview of how brands are currently using online reviews.

Mike Ruffles
    Digital and Social Manager, Virgin StartUp
    
Dan Sørensen
    Product Marketing Manager, Trustpilot
    
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